At Bates Wharf, we are proud to be members of the British Marine. What does that mean for our customers?

British Marine believes it is of critical importance that you can trust each of its members. Our Code of Practice outlines the expected conduct and business practices of members and explains how firms will be removed from membership in the event that they breach our standards and requirements.

All members of British Marine must declare themselves as compliant with the Code of Practice. The code asks members to; 

• Comply with all relevant legislation
• Maintain adequate levels of public liability, employer’s liability, occupier’s liability and professional indemnity liability insurance cover applicable to their business
• Strive to maintain the best practicable standard of service to their customers, treating them fairly and courteously
• Acknowledge customer’s reasonable enquiries or complaints promptly and respond to them within a reasonable period of time
• Where appropriate, encourage their customers to refer disputes which arise between them, and which cannot be resolved amicably, for resolution under the British Marine Mediation Scheme 

Failure or alleged failure to comply with the Code shall be investigated and adjudicated upon in accordance with the British Marine Complaints Procedure. Such investigations may be instigated by British Marine or by any British Marine Member or customer of a British Marine Member.